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Monika started her customer service career in the hotel industry, working in the VIP department for Hilton.
A natural progression was to move to the airline industry where Monica became a VIP Executive with Dnata, working specifically with Qatar Airways.
Monica moved into air cargo in an operations role with Dnata at Heathrow where she worked with the cargo operations teams for both passenger and freighter airlines. She also became an Air Cargo Trainer at Dnata. Monica joined Airworld as a Senior Cargo Agent with shift responsibility for the ANA Cargo operation.
That detailed operations experience has enabled Monica to seamlessly grow into her current commercial role with Omni.